AA1000SES (AA1000 Stakeholder Engagement Standard)

Provides a framework to help organizations ensure stakeholder engagement processes are purpose driven, robust and deliver results.


The term usually describes the methods and processes employed by an assurance provider to evaluate an organization's public disclosures about its performance as well as underlying systems, data and processes against suitable criteria and standards in order to increase the credibility of public disclosure. Assurance includes the communication of the results of the process in a statement.


Standard, or a set of standards, used as a point of reference for evaluating performance or level of quality. Benchmarks may be drawn from a firm's own experience or from the experience of other firms in the industry.

Climate change

Increase of the global temperature caused by a higher concentration of greenhouse gases in the atmosphere, adding to the natural greenhouse effect.


Basic requirements of accepted practices, legislation, prescribed rules and regulations, specified standards, or the terms of a contract.

Core Business

The core business of an organization is an idealized construct intended to express that organization's "main" or "essential" activity.

Corporate Social Responsibility - CSR

A concept whereby companies voluntarily integrate economical, social and environmental concerns in their business operations and in interactions with their stakeholders.

Corporate Sustainability Index - ISE

Groundbreaking initiative in Latin America, is designed to create an investment environment compatible with contemporary society's need for sustainable development and to encourage corporations to be ethically responsible. ISE is a tool for comparative analysis of the performance of the companies listed on BM&FBOVESPA from the standpoint of corporate sustainability, based on economic efficiency, environmental equilibrium, social justice and corporate governance.

Dow Jones Sustainability Index - DJSI

Launched in 1999, the DJSI are the first global indexes tracking the financial performance of the leading sustainability-driven companies worldwide. Currently approximately 60 DJSI licenses are held by asset managers in 16 countries to manage a variety of financial products including active and passive funds, certificates and segregated accounts. In total, these licensees presently manage over 6 billion USD based on the DJSI.


The term was coined by the World Business Council for Sustainable Development (WBCSD) in its 1992. It is based on the concept of creating more goods and services while using fewer resources and creating less waste and pollution.

Equator Principles

The Equator Principles is a credit risk management framework for determining, assessing and managing environmental and social risk in project finance transactions.

Global Reporting Initiative – GRI

Is a non-profit organization that promotes economic, environmental and social sustainability. GRI provides all companies and organizations with a comprehensive sustainability reporting framework that is widely used around the world.


Consist on the set of processes, customs, policies, laws and institutions affecting the way people direct administer or control a corporation. Also includes the relationships among the many players involved (the stakeholders) and the corporate goals.


Quantitative or qualitative variable that provides simple and reliable means to measure achievement, monitor performance, or to reflect changes connected to an intervention.

Kyoto protocol

International agreement to reduce emissions of greenhouse gases

Materiality/Material issues

Process for determining the relevance and significance of an issue to an organization and its stakeholders. A material issue is an issue that will influence the decisions, actions and performance of an organization or its stakeholders.

Non-governmental organization – NGO

is a legally constituted organization created by natural or legal persons that operate independently from any form of government.


An entity, group of people, company, corporation, firm, enterprise, site, authority or institution, or part or combination thereof, whether corporate, government or civil society, that has its own functions and administration.

Protocolo Verde "Green Protocol"

Protocol of intentions under which FEBRABAN (Brazilian Federation of Banks) and private banks join efforts to promote sustainable development. Includes five different principles and many guidelines that encourage banks to offer credit lines that contribute to the quality of life and sustainable use of the environment, to consider the impacts and environmental costs in managing its assets and risk analysis of projects, internally and externally and promote awareness about natural resources consumption.


The collection of waste materials and reprocessing them into new materials or products, which are then sold again.


At the Rio+20 Conference, world leaders, along with thousands of participants from governments, the private sector, NGOs and other groups, will come together to shape how we can reduce poverty, advance social equity and ensure environmental protection on an ever more crowded planet to get to the future we want. The United Nations Conference on Sustainable Development (UNCSD) will take place in Brazil on June. The Rio+20 Conference it is envisaged as a Conference at the highest possible level, including Heads of State and Government or other representatives. The Conference will result in a focused political document.

Social license

At the level of an individual project the Social License is rooted in the beliefs, perceptions and opinions held by the local population and other stakeholders about the project.  It is therefore 'granted' by the community. It is also intangible, unless effort is made to measure these beliefs, opinions and perceptions.  Finally, it is dynamic and non-permanent because beliefs, opinions and perceptions are subject to change as new information is acquired.  Hence the Social License has to be earned and then maintained.


Stakeholders are those groups who affect and/or could be affected by an organization's activities, products or services and associated performance. This does not include all those who may have knowledge of or views about the organisation. Organizations will have many stakeholders, each with distinct types and levels of involvement, and often with diverse and sometimes conflicting interests and concerns.

Supply chain

A supply chain consists of all parties involved, directly or indirectly, in fulfilling a customer request.  The supply chain not only includes the manufacturer and suppliers, but also transporters, warehouses, retailers, and customers themselves

Sustainable development

Development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

Value chain

The value chain allows for the understanding of the flow of adding value to the consumer in one or more business units interdependent, namely depicts an activity chain located on one or more independent organizations.

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